I find the problems hiding in plain sight.

I have spent 14+ years in process improvement and transformation, built on 20+ years in financial services, working inside Charles Schwab · Osaic · Wells Fargo · American Express · Voya Financial · Wright Service Corp.

My strongest instinct is noticing when the story people tell doesn't match how the business actually operates. I follow the work across organizational boundaries: where information changes hands, where accountability blurs, and where someone quietly keeps a spreadsheet because the official system doesn't do what the business needs.

I can walk into an unfamiliar area without pretending to be the expert. At Wright Service Corp I learned utility field operations, payroll, and billing; at Voya I investigated application development and release management. I find the people who know, ask useful questions, and reconcile competing explanations into a coherent picture.

I'm also willing to say when a proposed investment doesn't have a convincing business case. And I'm precise about my role: where a result belongs to a larger program, I say so.

Outside client work, I'm the founder of Fireborne, an AI accountability-coaching app I've been building since spring 2026 with AI-assisted development. I own the product requirements, the coaching design, and the testing, and I hold it to the same standard I bring to clients: every fact the coach states has to trace back to real data. Fireborne is a working prototype in pre-beta.